CyberSource, a payment management company and subsidiary of Visa, Inc., has released the results of its 13th annual online fraud survey showing merchants made a stronger foothold against the bad guys in 2011 than any year in the history of the report. On the flip side of that coin is that dollar losses were up [...]
Running your own business might be compared to the annual running of the bulls in Pamplona, Spain. For one thing, it’s an exciting challenge. It’s a crowded field, but the danger is there nonetheless. And it’s exhilarating — as long as you don’t get gored in the process. In business, much like running with the [...]
As we flip our calendar pages to mid-November, the first significant date we see on the calendar is Thanksgiving Day, which occurs on the 24th this year. What’s not prominently displayed on this monthly chart are football games, raking up the leaves in the front yard, changing the filter in the home heating system or [...]
Recent findings from Forrester Research show that online retail sales have climbed this past year, with future projections indicating a steady 10 percent climb annually through 2015. Adults of all ages have grown more comfortable with using online stores in conjunction with brick and mortar retail centers. Some speculate the reason for an increase in [...]
With the New Year comes legislation that may affect those of you who sell online. The “Restore Online Shoppers’ Confidence Act” (S. 3386) was passed last month, and signed into law by President Obama on Dec. 29. The law’s intent is to protect consumers who shop online from unfair and deceptive sales tactics on the Internet. [...]
PayPal has launched a buyer-protection program for consumers who use its payment service. Starting this month, customers receive coverage for items not received as well as items that are significantly different from that which was advertised. This new coverage encompasses more than 190 countries, according to PayPal. Similar to Doba’s Fraud Protection Program, there are [...]
Today I thought I’d share some new fraud prevention tips that can help ensure you’re dealing with legitimate customers instead of unscrupulous fraudsters out to slide one past you. It’s no secret that eCommerce is littered with these so-called consumers whose only intent is to prey on the vulnerable retailer. Here are some thoughts to [...]
There are times when you think you’ve done everything possible to satisfy a customer and you still end up with a chargeback. Of course, it’s important to understand that you don’t simply have to eat the loss. Depending on the reason for the chargeback, a merchant — including online retailers affiliated with Doba — absolutely [...]
