August 4, 2010
Today I thought I’d share some new fraud prevention tips that can help ensure you’re dealing with legitimate customers instead of unscrupulous fraudsters out to slide one past you. It’s no secret that eCommerce is littered with these so-called consumers whose only intent is to prey on the vulnerable retailer. Here are some thoughts to help keep you safe.
Pay attention to your customer’s IP address. Checking your ordering customers IP addresses, when available, is one of the best ways to ensure their legitimacy. An IP address is a unique network identifier issued by an Internet Service Provider (ISP) to a user’s computer every time they’re logged on to the Internet. It acts as a virtual thumbprint of a user’s activity. If you are able to see the IP, you can quickly crosscheck it with an IP recognition site like www.WhoIs,net, www.IPlookup.net, or www.WhoIs.DomainTools.com.
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by Cody Tate
Fraud Prevention Specialist
May 12, 2010
There are times when you think you’ve done everything possible to satisfy a customer and you still end up with a chargeback. Of course, it’s important to understand that you don’t simply have to eat the loss. Depending on the reason for the chargeback, a merchant — including online retailers affiliated with Doba — absolutely has the right to rebut the customer’s chargeback claims with evidence proving the charge was indeed legitimate. This process is often referred to as a chargeback representment and it’s a process with which I suggest all online retailers become familiar.
So how do you actually re-present a chargeback after receiving one? Here are some important tips for you to keep in mind:
- Become familiar with your chargeback rights for settling such disputes. These rights differ between each major card brand; however, your merchant processor should have all the information you need to understand your rights across the board.
- Keep accurate transaction records at all times and make sure you have an internal system in place that allows you to find those records quickly and efficiently whenever they’re needed. You’ll need this information to build your evidence during the representment process. Continue reading »
by Cody Tate
Fraud Prevention Specialist
